Residential Account Manager

Responsive recruiter **SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!** Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en SERVPRO Team Wall is seeking a **Residential Account Manager** (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Commission: $55,000-$60,000 base **plus commission**! **Key Responsibilities:** - Convert residential leads into signed contracts - Serve as the main point of contact for customers, adjusters, and internal teams - Deliver and explain estimates, follow up with customers, and close sales - Provide regular project updates and ensure top-tier customer experience - Support invoicing, collections, and documentation as needed - Collaborate daily with Operations, Estimating, and Intake teams **What We’re Looking For:** - Strong communication, presentation, and organizational skills - Ability to balance customer needs with internal processes - Knowledge of restoration, insurance, or construction industries a plus - Solution-driven mindset with patience, urgency, and professionalism - Ability to attend daily/weekly team meetings and occasional travel **Company Benefits:** - 401k +matching - Medical/Dental/Vision - Generous PTO policy - Training & Development Compensation: $55,000.00 - $60,000.00 per year ## Picture yourself here fulfilling your potential. At SERVPRO^®^, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^®^ career opportunities near you is easy! We look forward to hearing from you. *All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.*