Resident Services Program Coordinator

**RESIDENT SERVICES COORDINATOR** **(Full-Time / Non Exempt)** **Organization:** Inquilinos Boricuas en Acción, Inc. **Location:** Boston, MA **FLSA Classification:** Non - Exempt **Supervisor:** Resident Services Program Director **ORGANIZATION DESCRIPTION:** Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs. **This position is for you if you:** - Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community. - Are comfortable in a dynamic , fast-paced environment. - Are service oriented, willing to go the extra mile. - Enjoy working with youth, elderly and families. - Can prioritize competing interests, juggle multiple priorities and meet deadlines. - Are a collaborative team member and an effective Communicator. - Enjoy coordinating events. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** Liaison and Coordination - Acts as a liaison between residents and the property management company. - Plans and participates in property management meetings. - Works in collaboration with IBA programs and other community providers to coordinate services and promote continuity of services. Resident Intake and Case Management - Assesses the needs of residents at intake and creates service plans that include internal and external resources. - Provides case management to residents, making referrals to appropriate programs and agencies. - Meets with new residents within the first month of move-in for orientation to programs, services, and the community. Program Development and Promotion - Promotes programs that enhance residents' quality of life and help build a healthy community. - Develops, plans, and coordinates educational, health services, and recreational programs, services, trainings, and activities for resident participation. - Prepares a newsletter and calendar to inform residents of ongoing and special in-house activities and to encourage their participation. Resident Support and Advocacy - Enhances residents' ability to uphold lease obligations, such as paying rent on time and taking proper care of their unit, ensuring program support and/or intervention through community resource coordination. - Provides advocacy, translation, and interpreting services to residents as needed. - Supports families impacted by violence and trauma. Community Outreach and Partnerships - Conducts outreach to build trusting relationships with residents and community stakeholders, promoting knowledge of services and activities that benefit residents. - Maintains a consortium of providers that can bring services to residents. - Fosters partnerships with other community organizations in support of wellness and safety. Planning and Reporting - In collaboration with the Resident Services Director, develops work plans, objectives, and targets. - Maintains monthly and annual data regarding client participation, outputs, outcomes, etc. Event Participation - Participates fully in organizing annual agency events, including Three Kings Day, Membership Drive, Board Election, Festival Betances, annual meeting, and other community-related events. Additional Duties - Carries out ad hoc duties as needed to ensure IBA maintains its effectiveness **GENERAL COMPETENCIES AND QUALIFICATION REQUIREMENTS** - Bachelor's degree required; Master's in social work (children, Youth & Families or Geriatrics) preferred - 1 - 3 years case management experience with families or geriatric populations, preferred - Experience working in community-based settings, knowledge/ prior relationship with South End/ Lower Roxbury neighborhood, preferred. - Spanish - English bilingual language skills required - Strong administrative, organizational skills and attention to details - Ability to work autonom…