Resident Services Manager

**Resident Services Job Description Summary** The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents. **ESSENTIAL JOB DUTIES:** • Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. • Acquire a broad knowledge of the community and the surrounding area. • Prepare and maintain log of resident issues and services provided. • Assist residents with resolution of lease violations under the direct supervision of the Property Manager. • Prepare and deliver move in and renewal gifts. • Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. • Coordinate all resident events. Minimum of one event per month. • Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. • Manage Kingsley platform and address any resident concerns within 24 hours. • Greet, tour and lease to prospects as well as respond to any leads that come in. **COMPETENCIES:** • Understand the needs of the resident population and property in which they live. • Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency. • Flexibility and ability to manage a complex workload in varied work environments • Strong interpersonal, communication, organization, writing and computer skills **OTHER DUTIES** This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.