Resident Services Manager

Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. At The Scion Group, we’re changing the way people see student housing. It’s bigger than beds and buildings. It’s about providing an experience for students to explore the best years of their lives. It’s about creating communities — both on and off campus — that feel like less like a place and more like a home. We're in search of a Resident Services Manager who will use their passion for people to lead a team of relationship builders and who have a fire in their belly for providing service that exceeds customers’ expectations. This position is responsible for the collection of rent and delinquency, management of resident and property accounts. Key attributes in our next team member Customer-Centric Attitude Effective Communicator Inherent Empathy Master of Priorities Motivator The Day to Day Community Relations Works with residents to resolve issues and disputes that may arise with other residents or roommates. Quickly responds to inquiries from current and prospective residents regarding accounts, billings and other property services. Administrative processing of room assignments, transfers, move-ins and move-outs for residents. Confirms that all vacant units/areas are ready for occupancy, as needed. Finds opportunities to provide customer experiences, in line with brand parameters. Coordinates work order requests with appropriate staff or vendors. Assists with all renewal efforts by developing relationships with their customers and providing WOW moments. Must have a thorough understanding of: General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.) Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets. Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software and various Addenda. Property brand and value proposition Facility and Financial Management Responsible for account management including creating confidential resident financial accounts, coordinating accounts receivables., and preparing monthly billings for resident accounts, including work order and damage charges, as required. Enforces and complies with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end. Escalates any problems to General Manager, with recommendations, as appropriate. Posts payment receipts to the property management software and documents payment. Files evictions in accordance with the collections policy and delivers required notices in compliance with City/County requirements. Completes monthly review of all scheduled charges and audits resident accounts and documents, as required. Posts damage charges from quarterly inspections in accordance with the deadlines communicated and assist with conducting inspections as needed. Attempts to collect on former resident balances in-house per collections policy. Assist in the preparation of Month End reports, reconcile and balance all accounts receivable. Delivering Legal/Resident Notices per policy/state requirements. Maintaining an updated activity log/communication within the Property Management Software regarding delinquency and evictions Walk vacant apartments/bed spaces monthly Manage Utility Billing monthly (if applicable) Annual Property Turn Review and comply with instructions outlined within the Scion RSM Turn Manual. Assists in assuring the customer has a positive experience and remains available to manage any concerns that might arise as assigned by General Manager. Ensures that all resident communication, including move-out, move-in, transfer, a…