Resident Service Manager (RSM)

## Overview North Valley Hospital District is dedicated to providing exceptional care and enhancing the quality of life for our residents. As a Resident Service Manager, you will play a vital leadership role in coordinating resident services, supporting interdisciplinary care teams, and fostering a compassionate, resident-centered environment. We offer a collaborative workplace where team members are empowered to grow professionally, build strong relationships with residents and families, and make a meaningful impact on the well-being of those we serve. ## Description **POSITION SUMMARY:** The Resident Service Manager plays a pivotal role in overseeing and enhancing resident services within North Valley Hospital District's Long-Term Care Division. This position ensures residents receive high-quality, person-centered care while supporting staff in delivering services that promote safety, dignity, comfort, and quality of life. The duties encompass coordinating resident admissions and placement, facilitating communication with residents and families, overseeing service delivery, supporting staff development, and ensuring compliance with current federal and state guidelines and regulations governing the facility. This role serves as a key resource for prospective residents and their families by providing education, information, and community resources while ensuring a smooth transition into the facility. Responsibilities are centered on improving resident outcomes, enhancing resident and family satisfaction, maintaining regulatory compliance, and promoting quality care. **Organization’s expectations of Employee:** - Represents North Valley Hospital and facilities positively and professionally by exemplifying the vision, mission, values, and goals of North Valley Hospital. - Maintains attendance by working the hours of the position. Follows policies and procedures regarding attendance, vacation, holidays, sick leave, and leaves of absence. - Uses the timekeeping applications efficiently and accurately. - Adheres to dress code; appearance is neat and clean; wears name badge while on duty - Uses good customer service skills by relating to staff/healthcare providers, patients/residents, customers, and the general public courteously and diplomatically under all circumstances. - Compliance with all organizational policies and procedures. - Participate in CQI/QAPI activities, NVHD Performance Improvement Initiatives, and Disaster Preparedness education/exercises, and complete duties as assigned in case of emergencies/ICS stand-up. - Completes mandatory training in a timely manner. - Demonstrates the ability to make decisions, take appropriate action, and follow tasks through to completion. - Effectively collaborates with peers and team members, using tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations. - Demonstrates leadership responsibility and skills, including planning and completing duties with minimal direction from the supervisor when appropriate. - Performs other duties as assigned, provided skills, abilities, and qualifications are appropriate and sufficient training is provided. **Physical Demands:** The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. **** - **Physical demands:** While performing duties of the job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; must have speech, vision, smell, touch and hearing corrected to normal range. The employee must frequently lift/push/pull up to 25 pounds and up to 50 pounds occasionally. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision…