Resident Resolutions Coordinator - 3400 Avenue of the Arts

## Company Description AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. ## Job Description Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of **Resident Relations Coordinator** will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an **ambitious, problem solving customer service and** sales professional, who rises to a challenge and takes pride in providing great experience to **consistently exceed your goals**, we want you on our team! ***What We Offer*** AIR offers attractive compensation packages that reward performance including: - Base rate of $23.00 - $25.00 - Opportunity for **extended time-off with benefits** during slower parts of the year. - **25% Rent Discount** at any AIR community. - Option to live onsite with zero commute or at a nearby AIR community. ***Where You Will Work*** You will work onsite at our **3400 Avenue** in **Costa Mesa, CA**! ***What You Will Do*** - Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. - Support residents during the move-out process, which may include notice to vacate and resident transfers. - Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. - Monitors resident retention. - Assist residents with any need - Help residents pay their rent online - Complete move-in and move-out inspections - Register cars to park on-site - Register pets for existing residents - Assist with parcel pending (package deliveries) - Enter in service requests for residents - Answer questions regarding service requests - Assisting with Notice to Vacates and gather information for move-outs - Send communication to residents - Coordinate and plan resident functions - Responds to and manages resident complaints and/or service issues - Contact residents about policy violations ## Qualifications - ***Who You Are*** - Goal-Driven and Delight in going above and beyond to provide a great customer service experience - Adaptable to Fast Pace and Shifting Priorities - Nimble problem-solver - Collaborative Team Player - ***What You Have*** - Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. - 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). - Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. - A reliable mode of transportation. - Ability to read, write, and speak English. ## Additional Information **Application Deadline:** The **initial deadline** for applications is **07/25/26**. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel **drug screening that** **excludes marijuana testing, employment verification & criminal background check.** AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion,…