RESIDENT ONBOARDING SPC

As the **Resident Onboarding Specialist,** you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience. **REPORTS TO:** Client Operations Manager **HOW YOU WILL CONTRIBUTE:** **CUSTOMER SERVICE** **Move-In Process:** - Review detailed unit status reports daily to confirm the status of units. - Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule. - Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available. - Contact future resident(s) to confirm move-in and schedule the move-in process. - On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection. - Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date. - On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process. - Identify long-standing vacant units and set up mini models weekly. - Encourage residents to share their move-in experience through various review platforms and move-in surveys. **Operations:** - Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed. - Maintain thorough knowledge of specifications and community policies. - Communicate closely with the Resident Services team and provide the resident with a warm department handoff. - Additional job duties and responsibilities as assigned. **YOU HAVE:** - Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment - Personable, positive, team-oriented mindset - Ability to multitask, work independently, and manage assigned requests and priorities - High school diploma or equivalent experience - General computer skills required - Must pass background and drug test screening. - Must have a valid California driver’s license & car insurance - Must have a personal vehicle for business use **Physical Requirements:** - Frequently move/traverse, ascend/descend stairs in/around apartment homes and community. - Constantly positions self to bend, stoop, reach, and lift. - Occasionally lift/move/carry up to 25 lbs. with/without assistance. - Frequently lift/move/carry 10 lbs. - Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors - Ability to remain in a stationary position for extended periods of time. - Ability to observe details at close range (within a few feet of the observer). - Constantly operates the computer, 10-key, and other office productivity machinery. - Constantly works in low to moderate noise levels. - Constantly works in outdoor weather conditions. - This position requires regular travel between client sites - Regular and physical attendance is required. Cognitive Or Mental Requirements: - Reading - Writing - Ability to communicate clearly; - Ability to deal with complex issues; and - Attention to detail. Eligibility Requirements: - Must have unrestricted work authorization to work in the United States; and - Must be willing to submit to a background investigation. ***The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.*** ***Salary Range: $22.00-$23.00 per hour, DOE.*** ***Eligible for: Commissions, Overtime, Wardrobe Allowance*** ***Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.***