Resident Insurance & Compliance Solutions Advisor

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 300+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win. 🔥🔥🔥 ⭐ ABOUT THE ROLE Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to provide white-glove service and operational support for our Second Nature Insurance program; and to assist clients in establishing legal business entities. Reporting to the Senior Manager, Insurance Program, the person in this role will be an instrumental part of our Customer Support team. KEY RESPONSIBILITIES Licensed Insurance Agent Support - Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. - Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. - Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. - Guide users through the claim process, including follow-up with adjusters and documentation coordination. - Review third-party policies while ensuring consistent lease adherence - Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. - Compile claim information and supporting documentation to ensure accurate and timely claim submissions. - Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. - Identify trends in customer inquiries and claims to proactively recommend process or product improvements. - Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. - Educate customers on the claims process, coverage details, and eligibility requirements. - Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. - Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction. Business Registration & Compliance Support - Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies. - Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness. - Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings. - Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings. - Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations. - Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress. - Conduct quality control checks to ensure data integrity and regulatory compliance. - Liaise with internal stakeholders, reg…