Representative I Experience

**Schedule:** Hours vary. No more the 28hrs per week - Reunion Rece Center is open Mon-Thurs 5:30am-9pm, Fri 5:30am-7pm, Sat 9am-6pm and Sun 11am-6pm At the **YMCA**, we believe that strengthening community starts with you. We’re looking for a warm, energetic **Experience Representative** who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong. #### **About the Role** As an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals. #### **What You’ll Do** - Greet and engage with members, guests, and community visitors in a caring and inclusive way. - Provide information about membership options, programs, and services. - Handle member check-ins, program and membership inquiries. - Support membership growth through outreach, tours, and positive member experiences. - Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all. #### **What You Bring** - A genuine passion for people and community connection. - Strong communication and customer service skills. - Ability to multitask in a busy environment while staying positive and composed. - Comfort using basic computer systems for member accounts. - Prior customer service or front desk experience is a plus — but we’ll provide training! #### **Why Join the Y?** - Free YMCA membership for you (and often your household!) - Opportunities for growth and learning in a supportive, values-driven environment. - Be part of a mission-focused team making a real impact in your community. #### **Our Values in Action** Every day, we practice **Caring, Honesty, Respect, and Responsibility** — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends. Ready to make a difference every day? **Apply today and help us build a stronger, healthier community — together.** **POSITION SUMMARY** Under the direction of the Front Desk Manager, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. **OUR PATH** For 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all. Our direction is clear: **Elevate Lives and Rise Together.** Grounded by our mission and strengthened by the global YMCA movement we will elevate our **people, purpose, partnerships and promise.** **ESSENTIAL FUNCTIONS** - Interdepartmental collaboration to ensure facility/programs are meeting member’s needs - Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member - Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests - Assists Experience Director with member phone calls, emails, surveys and marketing efforts - Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs - Circulates throughout the building to ensure safety of users and security of building - May act as manager on duty if assigned - Carry out daily tasks related directly to the position’s scope and responsibility **WORK ENVIRONMENT & PHYSICAL DEMANDS** - Physical demands described here are representative o…