Representative, Customer Service and Support (1st Shift) - Gardena CA

Overview: Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. **Overview:** Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. ### Responsibilities **Responsibilities:** This position is responsible for: **Operational** - Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary. - For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers. **Stakeholders Management** - Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met. - Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction. - Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. - Work collaboratively with cross-functional teams to achieve common goals and objectives. - Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. - Maintain and build strong relationships with vendors and suppliers. **Insights and Reporting** - Generate and analyze reports on order fulfillment metrics and identify areas for improvement. - Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency. - Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. ### Qualifications **Experience:** **General Experience** - Minimum 3 years of relevant work **Managerial Experience** - Not applicable **Work Schedule: Monday - Friday, 6:00 a.m. - 2:30 p.m.** The hourly wage for this position is $21.50. **Candidates are eligible for the following benefits:** • Vacation • 6 days sick time • 8 paid holidays • 1 paid "Personal Holiday" • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program ### About the Company **MAKING THE IMPOSSIBLE, POSSIBLE** APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex proble…