Rental Counter/Inside Sales Representative

If you are customer-focused, enjoy a fast-paced environment, and are passionate about supporting the agriculture and construction industry, consider joining the Butler Machinery team as a Rental Counter / Inside Sales Representative. In this role, you will provide exceptional service to rental customers, support inside sales activity, and help drive growth across our rental operations. You’ll work in a first-class culture built on long-term relationships, teamwork, and dedication to delivering an industry-leading customer experience. ***What You'll Do*** - Act as the primary contact for new, walk-in customers - handling the full rental cycle from inquiry to return. - Assist outside sales and customers with setting up new accounts, quotations, reservations, attachment/machine selections, contract creation, invoicing and insurance verifications. - Identify the customer equipment/resource needs, provide the right solutions, and sell/upsell products and services. - Established new accounts, generate and qualify leads, and warm-call dormant accounts. - Negotiate pricing within rate strategy, log lost sales, and coordinate hand-offs to outside sales. - Coordinate with rental technicians and other departments to schedule equipment delivery, pickup, check-out, and check-in. - Ability to operate in a fast-paced, team-orientated environment, while providing excellent customer service. - Transact all inbound calls and walk-in traffic. - Complete call offs, contract returns, and verification of machine hours. - Perform quick damage inspections. - Initiate service tickets as required. - Coordinate with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines. - Coordinate delivery timing and customer expectations with transportation. - Maintain a clean, organized, and presentable showroom. - Maintain a professional appearance and welcoming, customer-driven demeanor. - Ensure safety procedures are enforced both inside and outside of the rental store. - Be guided by Butler’s mission statement and core values in everything you do. ***What You Bring*** - High school diploma or equivalent combination of experience, training, and/or education required - Knowledge of equipment applications and previous rental equipment experience is preferred - Professional verbal and written communication skills - Strong customer service skills, organization, and attention to detail - Strong decision-making and adaptability experience - Good time management and ability to multitask - Self-starter and capable of working with minimal direct supervision - Strong proficiency in efficiently navigating computer and business applications (sales quoting application, Outlook, Excel, Microsoft Office Products, etc.) - Supportive and strategic-mindset - Advanced analytical and problem-solving skills - Clear understanding of Butler’s Mission: To build long-term relationships founded on trust, creating mutual growth and success - Commitment to Core Values: Our Team, Customer Driven, Integrity, Accountability, Excellence, and Safety - Valid driver’s license and ability to meet company insurability guidelines ***What We Offer*** As a family-owned business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued growth and success. Along with ongoing professional development and growth opportunities, we offer a strong benefits package to support our team: - 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution - Health Insurance – 3 plan options - Health Savings Account – Employer contribution up to $1,300/year - Dependent Care Flex Spending Account - Dental Insurance – 2 plan options - Vision Insurance - Basic Life/AD&D and Supplemental Life Insurance - Employer paid Short-Term Disability Coverage…