Remote Patient Scheduling Specialist

**Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?** We're looking for experienced English-speaking professionals to join our growing remote team as **Patient Scheduling Specialists**. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish. This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home. **What You'll Do** As part of our scheduling team, you will: - Answer inbound patient calls professionally and confidently - Make outbound calls when follow-up is required - Respond to patient inquiries via email - Schedule, reschedule, and confirm appointments - Verify and update patient information accurately - Explain scheduling requirements and appointment preparation instructions - Communicate clearly and professionally with patients and internal teams - Navigate multiple systems while documenting interactions accurately - Deliver an exceptional patient experience on every interaction **Contract & Compensation** - **$5.50 USD per hour** - Paid weekly in arrears - Independent contractor position **Schedule** - Monday through Friday - Weekends off - Shifts scheduled between **7:00 AM and 7:00 PM Eastern Time (EST)** **Training** Your onboarding includes: - Two weeks of paid product training - One week of nesting with coaching support - Transition into production immediately after nesting **Equipment & Technical Requirements** A company laptop will be shipped to successful candidates. However, applicants **must already have** a computer that meets the following requirements. Minimum requirements: - Windows 11 computer (Mac devices are not supported) - Intel i5 processor or higher - Minimum 16 GB RAM - Webcam - USB headset - Reliable fiber internet with a wired Ethernet connection - Quiet, professional workspace free from distractions - A second monitor - A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages. **Application Process** To ensure a fair and consistent hiring process, all applicants must complete every stage. Successful candidates will progress through: - Application Form - Prescreen Questionnaire - One-Way Video Interview - Live Interview - Final Interview **Please Note** - This is an English-speaking position. - All communication during the hiring process will be conducted in English. - Resumes must be submitted in English to be considered. **We're Looking For Someone Who** - Speaks and writes fluent English - Has excellent communication and active listening skills - Is patient, empathetic, and professional - Can build trust quickly with patients - Is highly organized with exceptional attention to detail - Is comfortable multitasking across multiple applications - Works well independently in a remote environment - Learns new systems quickly - Maintains accuracy while working efficiently - Is dependable, accountable, and punctual ** Preferred Experience** Candidates with experience in one or more of the following will be highly regarded: - Medical scheduling - Healthcare administration - Medical receptionist - Patient support - Call center customer service - Appointment scheduling - Healthcare customer service