Remote Customer Support Representative

We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a f**ully remote opportunity for candidates based in Mexico** who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels. ** What You’ll Be Doing** - Answering customer inquiries via phone, chat, email, and SMS - Assisting customers with purchase-related questions and order support - Following up on pending inquiries and unresolved customer interactions - Accurately documenting customer interactions and updates - Providing friendly, professional, and solution-focused support - Building positive customer relationships through clear communication ** Training & Project Timeline** - Training Start Date: Monday, June 29, 2026 - One week of training followed by one week of supported on-the-job experience - Paid training ** ** ** Compensation & Contract** - **$5.50 USD per hour** - Paid weekly in arrears - Independent Contractor position **Technical Requirements (Essential)** To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. **Important Information** - This is a fully remote opportunity - Candidates must be fluent in English - Applications and resumes must be submitted in English - Only candidates based in Mexico will be considered for this position **Hiring Process** To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: 1. Resume Review 2. Prescreen Questionnaire Review 3. One-Way Video Interview **Please note:** - ** This is an English-speaking role that requires strong written and verbal English communication skills.** - ** All resumes must be submitted in English to be considered for the position.** - ** Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.** - ** Incomplete applications may automatically be removed from consideration.** **What We’re Looking For** - Previous customer service experience - Previous call center experience - Strong English communication skills, both written and verbal - Excellent grammar, spelling, and punctuation - Comfortable multitasking across systems and tabs - Basic computer proficiency, including typing, copy/paste, and navigation skills - Minimum typing speed of 30+ WPM - Positive attitude with strong problem-solving skills - Reliable and professional work ethic