Remote Bilingual Collections Specialist (MEX & COL)

We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. **This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment.** We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you. **Compensation & Contract Structure** - Independent Contractor - $260–$270 USD paid weekly - Plus performance-based commission opportunities **Key Responsibilities** - Handle inbound and outbound collections calls professionally and efficiently - Negotiate payment arrangements and resolve delinquent accounts - Maintain consistent follow-up communication with customers - Accurately document all account interactions and updates - Ensure full compliance with FDCPA and collections regulations - Meet and exceed individual and team performance goals - Maintain professionalism and composure during challenging conversations **What We Offer** - Remote work opportunity within Mexico and Colombia - Competitive weekly compensation in USD - Uncapped commission structure - Growth and advancement opportunities - Supportive, performance-driven team culture - Ongoing training and coaching **Technical Requirements (Essential)** To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - i5 processor and up - Dual monitors - Webcam - Headset with mic - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. ** Hiring Process** To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: 1. Resume and Prescreen Questionnaire Review 2. One-Way Video Interview 3. Live Interview 4. Final Interview **Please note:** - This is an English-speaking role that requires strong written and verbal English communication skills. - All resumes must be submitted in English to be considered. - Applicants must be physically located in Mexico or Colombia **Requirements** - Previous BPO collections experience is required - Third-party collections experience is strongly preferred - Strong understanding of FDCPA and collections compliance regulations - Excellent English communication skills, both spoken and written - Fluent Spanish communication skills - Strong negotiation and objection-handling abilities - Goal-oriented mindset with the ability to meet performance targets - Previous remote/work-from-home experience preferred - Must be permanently based in Mexico or Colombia - Must meet all technical requirements listed above