Relationship Banker

Responsibilities include but are not limited to: - Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling. - Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service. - Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs. - Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions. - Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers. - Demonstrates and promotes online and mobile banking capabilities. - Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff. - Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines. - Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits. - Participate in community events and supports CRA initiatives, activities, and programs. - Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements. - Adhere to the bank's code of conduct and all policies and procedures. **Required Skills:** - Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. - Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. - Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. - Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. - Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. - Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. - Detail oriented, strong organizational skills, and high degree of accuracy. - Ability to manage multiple projects simultaneously. - Proficient computer skills. **Required Experience:** - High School Diploma or GED equivalent; and minimum of 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. **Preferred Experience:** - Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field. - FIS/IBS (Integrated Banking Solutions).