Relationship Banker

## Position Summary The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product education, and relationship-based sales. The role balances exceptional service delivery with the ability to identify needs, build rapport, and convert service interactions into appropriate sales and referral opportunities. In addition, the Relationship Banker is responsible for developing direct sales growth for Technology Credit Union (Tech CU) including but not limited to mortgage, auto lending, and market development. The incumbent performs all duties in compliance with regulatory requirements and with minimal supervision. ## Responsibilities **Essential Duties** Service/Operations - Performs a wide variety of banking transactions with minimal supervision. - Delivers exceptional member service, ensuring requests and/or issues are researched and resolved in a timely manner. - Receives and dispenses various denominations of coin and currency. - Processes all transactions accurately and efficiently, while maintaining member confidentiality. - Opens, closes and balances cash drawer daily, ensuring proper handling of cash and negotiables. - Maintains current knowledge of Tech CU products/services and competitive landscape. - Participates in Tech CU training as guided by manager, including compliance, product knowledge and sales skills. - Attends staff and company-wide meetings. Sales - Meets sales goals ethically and in compliance with regulatory requirements. - Participates in offsite business development events (Member Company wellness fairs, community events, and activities, such as phone campaigns) for the purpose of generating new business, strengthening relationships, and building brand awareness. - Attends networking events and conducts sales calls to increase the visibility of the Tech CU Brand and generate new business. - Opens new member accounts, performs account servicing and maintenance, and processes loan applications in person or through Virtual Branch, identifying opportunities to deepen member relationships. - Proactively identifies and enters qualified sales referrals into designated tracking system. - Clearly and confidently conveys information to members across multiple channels, in person, by phone, and through digital platforms. **Work Schedule** - Full-time; typically 37-40 hours/week - Flexible within core business hours, M-F, rotating Saturdays - Occasional extended early morning or late evening hours, and weekends, typically with advance notice **Workplace Essentials** - Supports Tech CU’s *Mission and Vision* and consistently demonstrates *Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).* - Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans. - Complies with Tech CU policies and procedures. - Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace. - Complies with requirements imposed by federal, state and local regulatory agencies. - Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors. ## Qualifications **Education:** High School diploma or equivalent; college degree preferred. **Experience:** 1+ years’ experience in related disciplines, including sales, customer service or financial services preferred. **Knowledge/Skills/Abilities:** - Proven ability to develop positive interpersonal connections on limited-time interactions. - Strong service-to-sales orientation with the ability to translate member needs into appropriate financial solutions. - Demonstrated rapport-building, active listening, and consultative communication skills. - Proactive follow-up mindset with the ability to manage multiple member relationships simultaneously. - Baseline fluency across core financial products and services, with the judgment to escalate or refer complex…