Relationship Banker

**Join the Five Star Bank Team as a** **Relationship Banker** At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with an advice-led approach to deliver personalized solutions and build lasting customer relationships. You’ll drive sales and service activities, educate clients on products, and embody Five Star Bank’s HEART values every day. **What You’ll Do** - **Demonstrate Product & Service Expertise:** Leverage your expert knowledge of all products and services offered by FSB to support and guide clients in meeting their financial needs. - **Achieve Sales & Service Goals:** Drive individual and team success through proactive, advice-based customer consultations. - **Build Trusted Relationships:** Confidently engage consumers and small business customers to identify financial needs and recommend tailored solutions. - **Expand the Customer Base:** Actively prospect and connect with potential customers within the local market. - **Collaborate Across Teams:** Work closely with mortgage, wealth, and commercial banking partners to refer new business opportunities. - **Support the Community:** Participate in local events and Five Star Bank initiatives to strengthen community ties. - **Maintain Compliance & Ethics:** Adhere to bank policies, regulatory requirements, and complete all required training to ensure full compliance. - **Promote Digital Banking Solutions:** Educate customers on mobile apps, online banking, ITMs, and other alternative channels. - **Resolve Customer Issues:** Apply bank policies to efficiently handle account problems and questions. - **Support Branch Operations:** Assist with teller duties, cash management, vault balancing, ATM deposits, and cash drawer maintenance as needed. - **Lead by Example:** Uphold Five Star Bank’s values by demonstrating teamwork, high performance, and exceptional service in every interaction. **What We’re Looking For** - High School Diploma or GED required. - Minimum 2 years of financial services experience (banking, credit unions, lending, or insurance), with consultative sales or customer relationship management preferred. - Candidates with a strong track record in retail sales or customer service demonstrating consultative skills in financial services are encouraged to apply. - Strong communication skills, confident and professional demeanor, and a consultative approach to client engagement. - Comfortable using banking systems, digital tools, and teller platforms; training and support provided. - Proactive, detail-oriented, organized, and able to multitask in a team environment. **Licensing** - Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations. - Familiarity with core banking and teller systems is preferred; training is provided. **Physical Requirements** - Ability to stand for prolonged periods. - Ability to lift 1–10 lbs regularly, occasionally up to 30 lbs. - Extensive computer and phone use. - Ability to travel between office locations as needed. - Repetitive motions may be required. **Schedule** - Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs. - Occasional travel to nearby branch locations may be required. **Why Five Star Bank** - **Community Commitment:** Make a difference through initiatives like Work of Heart week, volunteering with local organizations. - **Career Growth:** Clear advancement opportunities into Branch Manager or other leadership roles. - **Stability:** Being in business for over 200 years. - **Comprehensive Benefits:** - 17 Days of PTO and 11 Company-Paid Holidays - Medical, Dental, and Vision Insurance - Health Savings and Flexible Spending Accounts - Retirement Savings Accounts including Pension and 401(k) Plans - Company-Paid Life Insurance and Disability Coverage - Voluntary Benefi…