Registration Specialist

Location: Eastgate Surgery Center Address: 4415 Aicholtz Road A, Cincinnati, OH 45245 Eastgate Surgery Center is an ambulatory surgery center located in Cincinnati, Ohio. With four procedure rooms, the center provides high-quality, cost-effective outpatient surgical and procedural care primarily for GI and Endoscopies. Owned and operated in partnership with BSMH and Gastro Health, Eastgate Surgery Center combines advanced technology with compassionate, patient-centered care in a convenient setting. Role Summary The Registration Specialist supports a seamless perioperative experience by coordinating patient registration, and front desk operations. This role serves as a key liaison between patients, physicians, and clinical teams, ensuring accurate scheduling, registration, communication, and administrative support while maintaining a patient-centered, professional environment. Monday-Friday, Full-time position (30-40 hours/week). Hours between 6:00am- 5:00pm. What You’ll Do - Register patients accurately, verifying demographics, insurance, prior authorizations and required documentation - Collect copayments and input patient information into scheduling and registration systems - Greet patients and visitors; answer phones and respond to in-person and telephone inquiries - Coordinate front desk and reception area activities to support efficient center operations - Assemble and maintain patient medical records and ensure confidentiality - Communicate professionally with patients, families, physicians, and staff (using translators as needed) - Support quality improvement, safety, and risk management initiatives - Maintain organization and cleanliness of the front desk and nourishment areas - Perform clerical and administrative duties, including supply management and record maintenance - Perform other duties as assigned What You’ll Bring - High school diploma or GED required; healthcare patient experience preferred - Strong organizational, multitasking, and communication skills - Ability to manage competing priorities in a fast-paced healthcare environment - Proficiency with Microsoft Windows–based systems and scheduling/registration platforms Physical Requirements - Ability to lift up to 50 pounds - Prolonged standing, walking, sitting, and frequent use of hands and arms - Ability to bend, stoop, kneel, crouch, or balance as needed