Registration Manager

**Overview** The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program. **Client:** - Understand client/attendee interests, issues, expectations, and priorities - Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction - Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements - Actively participates in ongoing client planning calls by contributing to registration discussions **Registration Operations:** - Manages registration database to maintain data integrity - Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity - Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs - Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing - Partners with Project/Program Manager to provide personalized print materials based on registration data - Manages on-site attendee experience if on-site for program execution - Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience - Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc. - Creates timelines for tasks specific to registration in collaboration with the Program Manager - Ensures quality, synchronicity, and on-time delivery of all program deliverables **Financial Management:** - Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.) - Works in tandem with the Program Manager on budget and scoping management as it pertains to registration - Reconciles final hotel room invoice and any other suppliers worked with directly - Understands labor hours as it relates to program profitability **Leadership:** - Be a sought-after partner by building trust with clients, attendees, internal team, and external partners - Leads internal registration teams - Leads, guides, and consults internal partners on discussions related to registration - Strives to develop process efficiencies - Builds strong working relationships with internal and external team members - Seeks opportunities for growth and development - May onboard new hires to ensure that standard SOPs are followed - Seek feedback, absorb, and act in the spirit of continuous personal development - Gathers, shares, and applies learnings for continuous process improvement - Can adapt and work successfully with any client, partner, and program **MINIMUM REQUIREMENTS/QUALIFICATIONS:** - Bachelor's degree in hospitality, Business, or a related field, or a combination of education and experience is required - Minimum of 2 years of experience in data management/customer service is required, or relatable experience - Proficiency in Microsoft Word, Excel, and PowerPoint - Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools - Proficient in database management tools **OTHER HIRING CRITERIA:** - Models behavior that reflects our organization’s vision and values. - Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and se…