Registration Coordinator 1

Job Summary: The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance. - Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day. - Processes patient payments correctly via either credit card or by cash and balance cash drawer daily. - Schedule, reschedule and confirm patient appointments. - Work within multiple websites to verify insurances for patient appointments. - Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc. - Manage assigned task lists. - Work as a team with other co-workers to complete tasks. - Updates and/or verifies all demographics and necessary paperwork before a patient is seen. - Endeavors to keep patients on schedule and communicates with the back-office regarding delays. - Assists ill or distraught patients as necessary. - Troubleshoots problems or requests of patients. - Maintains reception area and waiting room area in a neat and orderly condition. - Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. - Any other duties or responsibilities the front office staff may be assigned. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: - High school graduate or equivalent (GED). Minimum Experience Required: - Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: - Bilingual Spanish is preferred. - Ability to communicate effectively and congenially with patients and staff members in person and over the phone. - Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. - Basic office skills such as typing, transferring calls, faxing, etc. - Organizational and problem-solving skills. - Ability to work on the computer for long stretches of time. - Ability to navigate and accurately input within the EMR system. - Ability to accept supervision and feedback. **Benefits at a Glance:** We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes **wellness coverage** (medical, dental, vision), **life and disability options** (life, AD&D, voluntary plans), **flexible spending accounts** (healthcare and dependent care), **retirement savings** with a 401(k) match, **employee referral bonuses**, and generous **time off** including paid holidays. Employees also have access to an **Employee Assistance Program** to support overall well-being. **Locations may vary depending on where the need is for coverage.** **Travel:** Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. **Travel Percentage:** 10-30% **Work Authorization**: Must be authorized to work in the United States. M-F, 8:30-5:30