Registrar

M-F 5:00a - 1:30p **Job Summary** The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service. **Essential Functions** - Interacts with patients and their families to address questions and provide courteous, timely assistance. - Regulates schedules based on procedure requirements, physician availability, and staffing needs. - Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information. - Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services. - Collects and records patient financial responsibility estimates as applicable. - Communicates operative reports daily to appropriate physician offices. - Compiles and organizes documentation to ensure completion of patient medical records. - Prepares charts for upcoming procedures, including nursing documentation and registration forms. - Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures. - Responds to requests for medical records in a timely and efficient manner. - Answers and returns phone calls, addressing questions with professionalism and courtesy. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. **Qualifications** - 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required - 0-2 years of experience in a customer service role required **Knowledge, Skills and Abilities** - Strong interpersonal and customer service skills. - Ability to handle sensitive information with confidentiality. - Proficiency in using registration systems and insurance verification tools. - Attention to detail and accuracy in data entry. - Excellent organizational and time-management skills.