Regional Manager, Engineering

## Overview When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. As a Regional Manager, Engineering, you will be responsible for managing the field service, System Support Engineers and Dealers in their Region, and is responsible for, and has commensurate authority to accomplish, the fulfillment of the duties set forth below. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day. ## Responsibilities + To educate, train and always supervise System Support Engineers for them to fully execute their duties. + To guide and manage weekly and monthly activity schedules of Systems Support Engineers, and to check and approve activity and expense reports and submit to Senior Director of Technical Services. + To fully understand information and instructions on field service from Head Office, and to assume responsibility for the effect and thorough implementations for the best interest of the Company. + To maintain close communication with the Regional Director, Sales and to work together with them to ensure smooth operations of sales, service training schools, service force activities and field service. + To always work together with Regional Director, Sales on the overall operations of the Regional Office. + To ensure the utmost utilization of facilities, equipment, tools, etc. for the best service operations. + To take utmost care to maintain and increase the image and reputation of the company. + To always remain familiar with the competition, competitors, competitive products, industry, etc. not limited to field service. + To submit reports requested by the head office in a timely manner. + To manage the expenses within the approved budget. + To be responsible for the scheduling and conduct of service training in the Region. The System Support Engineers should be responsible for some of the training on a rotating basis. + To provide timely technical assistance via telephone or email from the Regional Office to any service location that needs technical advice when the System Support Engineer is not available. + To spend at least one-quarter of their time in the field for educating and supervising his subordinates and dealers. + To always keep track of Kyocera products each dealer handles and of the machine population of each dealer. + To develop and execute a plan(s) of field service activities in line with the polices and guidelines of the Company and Sales Department. + To remain familiar with the products, and to always stand ready for any service problems. + To help and guide System Support Engineers in their field activities. + To educate constantly dealer service people and update such a program(s). + To maintain close relationships with their dealers and to ensure that they are consistent with Kyocera’s service policies and procedures. + To have close communications with Head Office and Regional Managers, Engineering on any shows to be held in their region. And to assume the responsibility for service activities at a show. + To constantly collect, grasp, analyze and maintain any information and problems in the field, and to report to the Senior Director of Technical Services + To make a decision on products, supplies and/or parts which dealers want to return to Ky…