Regional Employee Experience Manager

Overview MongoDB is hiring a Manager, Employee Experience Japan (individual contributor) to join our APAC Employee Experience organization. The role will report to the Head of HR, APAC and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB. You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance. This role requires a proactive and collaborative individual with excellent communication skills, capable of leading and guiding the HR team in maintaining a compliant and ethical workplace. This is a new role being created to support MongoDB’s continued growth and expansion. The Employee Experience Team at MongoDB is the face of HR to the approximately 6,000 employees globally. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning and Development, Employee Engagement and Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in Japan Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for Japan. Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance Employee Relations: Support our commitment to a safe and balanced workplace by evaluating employee complaints or concerns to make appropriate recommendations to address the matter. Conduct intervention sessions when necessary. Process Improvement: Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience Management: Effectively lead and manage direct report(s), fostering a collaborative and productive work environment while actively supporting their professional development Compliance: Stay updated on employment law, work rules, and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions. Contribute to the evaluation, development, and enhancement of company policies as needed Culture Ambassador: Focus on manager and leadership enablement; support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership Coaching: Act as a trusted advisor, applying your HR expertise and understanding of MongoDB’s business to effectively partner with leaders to provide guidance, support, and coaching to drive people development and business results Knowledge: Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, work rules, and employment law Benefits and Administration: support regional Benefits, HRSS, and Payroll teams in regard to local administration, queries, and vendor management requirements. Requirements Bachelor’s degree in HR or related field with at least 8 years of well-rounded experience in progressive HR roles. Must have strong performance management, coaching, business partnership, and HR operations background. Experience in a high growth technology business is a plus. Relevant certifications are a double plus. Strong communication in Japanese and English, combined with interp…