Regional Director, Specialty Pharmacy Operations

Responsible and accountable for all operational issues within a defined geographical region, shall be readily accessible to pharmacy staff, and shall participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures and initiatives. **SUMMARY** Responsible and accountable for all operational issues within a defined geographical region, shall be readily accessible to pharmacy staff, and shall participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures and initiatives. **ESSENTIAL FUNCTIONS** \*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MANAGERIAL RESPONSIBILITIES: - Oversees store business operations within assigned region including financial responsibility and accountability. Manages P&L/financials including expense control. - Manages subordinate employees, including but not limited to Pharmacist-In-Charge (PICs). - Interviews potential candidates for open subordinate positions; makes hiring decisions as necessary. - Provides clear goals and ensures appropriate access to training, coaching, and feedback. Ensures effective formal and informal performance management. - Appraises subordinate’s performance through a formal review process on an annual basis as designated by Human Resources. - Corrects behaviors and disciplines employees as necessary. - Addresses escalated complaints and resolves issues. - Applies good business process techniques and manages execution through key performance metrics and indicators. - Oversees relocations, remodels, new store openings and closings. - Participates in mid to long range strategic planning for business. - Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our customers. - Develops and mentors PIC’s, managers and others for professional development and succession planning. - Ensures prompt and smooth implementation of new pharmacy programs and ensures their continued execution. - Ensures proper staffing levels in pharmacies and schedules temporary staff as needed. - Other duties as assigned. CLINICAL OVERSIGHT: - Participates as a member of the Clinical Oversight Body and Quality Management Committee. - Ensures compliance with FDA mandates and self-imposed manufacturer restrictions on particular drugs, as applicable. - Contributes to the development and annual review of the patient management program. OVERSIGHT OF PHARMACY EMPLOYEES AND FACILITIES: - Responsible for the overall safety and security of the pharmacy facilities and its operations. - Ensures organizational and store compliance with Federal, State and local laws and accreditation standards as well as company policies and procedures. - Reviews and monitors dispensing incidents. - Accountable for Loss Prevention activity including investigations of unexplained losses; monitors for LP compliance. Oversees and audits physical inventories at each site. BUSINESS DEVELOPMENT: - Partners with PICs and Regional Sales Managers to participate in sales and business development activities. - Sets goals, strategies and expectations for retention of existing business and achieving growth imperatives. - Oversees operational implementation of new business contracts including 3rd party, manual and 340b programs. - Interacts and partners with PMA clients/owners for account management activities when applicable. - Interacts and partners with ReCept PMA Sales and Implementation teams when applicable. EDUCATION AND EXPERIENCE Knowledge/Experience: Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy required. Must possess a current Pharmacist license…