Regional Commercial Solar Technician 4

| **Company Overview:** **Hanwha Convergence USA** is a leading provider of O&M Servies for Solar and Energy Storage Systems, leveraging our industry-leading IT and engineering capabilities. In addition, we are a trusted smart factory solutions provider, supplying top-notch integrated control and monitoring systems. Our company is committed to bringing tomorrow’s dreams to life and creating a smarter world with our customers by adding value to technology. **Note for external recruiting firms:** We are not accepting unsolicited resumes at this time. Please do not contact our employees regarding this position. **Position Summary:** The Regional Field Technician IV serves as the senior technical resource for an assigned portfolio of commercial and industrial (C&I) rooftop solar photovoltaic systems throughout the region. This position provides advanced troubleshooting, diagnostics, repairs, commissioning support, and technical leadership for multiple customer sites, typically ranging from 100 kW to 10 MW. The Technician IV supports Field Technicians and service partners by resolving complex electrical and equipment issues, improving system reliability, mentoring junior technicians, and ensuring all maintenance activities are completed safely and efficiently. This role works closely with customers, Operations, Engineering, OEMs, and subcontractors to maximize system uptime and customer satisfaction. **Essential Duties and Responsibilities:** Serve as the regional technical expert for commercial rooftop PV systems. Perform advanced troubleshooting and repair of commercial string inverters, central inverters, combiner boxes, AC/DC electrical systems, monitoring equipment, communications networks, transformers, and associated balance-of-system equipment. Support maintenance activities across multiple commercial customer facilities throughout the assigned region. Respond to technical escalations that cannot be resolved by Field Technicians or subcontractors. Lead complex troubleshooting efforts to restore production while minimizing customer downtime. Diagnose communication failures involving SCADA, DAS, revenue meters, gateways, networking equipment, and remote monitoring platforms. Perform advanced electrical testing using multimeters, insulation resistance testers, IV curve tracers, thermal imaging cameras, and other diagnostic equipment. Support commissioning, recommissioning, and equipment replacement projects. Review production data and identify system performance issues requiring corrective action. Mentor and train Field Technicians I–III on troubleshooting methods, safety, and best maintenance practices. Coordinate and oversee subcontractors performing maintenance or repair activities. Maintain accurate service documentation, inspection reports, and work orders using HEIS 2.0 or other CMMS platforms. Communicate directly with customer facility representatives regarding maintenance activities, outage status, and repair recommendations. Ensure compliance with OSHA, NFPA 70E, LOTO, PPE, and company safety standards. Support emergency response and after-hours service calls as required. Travel throughout the assigned region (approximately 60–75%) to support multiple commercial customer sites. **Education and/or Experience Requirements:** **Required** 4+ years maintaining commercial and industrial solar PV systems. Extensive experience with rooftop solar installations up to approximately 10 MW. Advanced knowledge of: String inverters (SolarEdge, SMA, Fronius, Sungrow, etc.) Central inverters where applicable Combiner boxes DC collection systems AC switchgear Transformers Revenue metering SCADA and monitoring systems Experience performing advanced electrical diagnostics on energized PV systems. Ability to interpret one-line diagrams, electrical drawings, and equipment specifications. Experience leading field crews and mentoring technicians. Strong customer service and communication skills. **Preferred** NABCEP PV Installation Profes…