Referral Support Advocate

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Referral Support Advocate based in the United States.** This role offers the opportunity to make a meaningful impact by helping members access high-quality healthcare providers and navigate their care journeys. You will work as part of a collaborative care team focused on delivering personalized support and improving healthcare experiences. As a Referral Support Advocate, you will combine organization, communication, and problem-solving skills to connect individuals with the right resources. The position requires attention to detail, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment. You will collaborate with clinical, scheduling, and support teams to ensure members receive timely and effective assistance. This is an opportunity to contribute to a mission-driven organization focused on making quality care more accessible for everyone. ### Accountabilities: As a Referral Support Advocate, you will support members throughout their healthcare journey by coordinating referrals, identifying appropriate providers, and ensuring a seamless experience. You will work closely with internal teams and external healthcare partners to deliver accurate, timely, and compassionate support. - Manage concierge referral requests by understanding member needs, preferences, and healthcare requirements. - Research and identify high-quality providers that align with member needs, insurance coverage, and care preferences. - Coordinate appointment scheduling with provider offices and ensure members receive ongoing support throughout the process. - Collect accurate provider information, including availability, insurance participation, services offered, and conditions treated. - Balance efficiency, service quality, and performance goals while maintaining a high level of member satisfaction. - Meet or exceed service level agreements and quality standards for referral management. - Assist members with collecting and transferring medical records to support continuity of care. - Collaborate with Member Care, Clinical, Quality, Training, and Records teams to resolve issues and improve member experiences. - Communicate clearly and effectively with healthcare providers, members, and internal stakeholders. - Identify opportunities for process improvements and recommend solutions that enhance efficiency and service quality. - Support members by explaining available benefits and connecting them with appropriate resources. - Continue developing expertise and taking on additional responsibilities to create greater value within the role. ## Requirements: The ideal candidate is a detail-oriented and compassionate professional who enjoys helping others and thrives in a fast-paced, evolving environment. You should have strong communication skills, excellent organization, and the ability to manage sensitive information while delivering exceptional service. - Strong verbal communication skills with the ability to explain services, coordinate with provider offices, and gather scheduling information. - Strong written communication skills with the ability to create clear and concise messages for internal teams. - Excellent attention to detail and ability to collect, verify, and accurately enter data. - Strong organizational skills with the ability to manage multiple active cases and priorities. - Ability to adapt to changing processes and workflows in a fast-paced environment. - Comfortable asking questions, seeking support, and proactively solving problems. - Ability to perform internet research and navigate online resources effectively. - Basic technical troubleshooting skills. - Proficiency with common office tools, including Google Workspace, CRM systems, and related software. - Ability to work collaboratively with cross-functional teams. - A positive attitude, sense of humor, and willingness to co…