Referral Specialist

***Join Our Team as a Referral Specialist!*** **Why Work With Us?** At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter! **Benefits:** - **PTO and Paid Holidays** - **No nights or weekends!** - Optional Medical, dental and vision plans - 401(k) retirement plan - Company-paid life insurance with/AD&D benefit - Company-paid long-term disability plan - Optional life insurance and short-term disability plan - Optional Critical Illness Plan - Optional Accident Insurance Plan **Essential Duties / Essential Job Functions:** - Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc. - Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis. - Handles all phone calls appropriately in a timely manner. - Appropriately records phone messages and ensures that the messages are tasked to the correct Provider. - Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner. . - Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral. - Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record. - Assists other departments such as front desk when needed. **Required Skills/Abilities:** - Ability to maintain confidentiality - Preset a positive and professional attitude - Planning and organizational skills - Proficient in Microsoft Office (Word, Excel, Outlook) - Ability to identify problems and to propose feasible solutions - Ability to maintain accurate records - Ability to enter and maintain data in various company software programs. - Knowledge of company’s policies and procedures. - Knowledge of modern office equipment, troubleshooting, practices, and procedures. - Interpersonal/human relations skills - Proficient telephone skills - Time Management - Attention to detail **Education and Experience:** - High school diploma or equivalent - Patient check-in/out - Completing new patient profiles - Insurance information verification - Sliding fee scale competency - Healthcare experience desired - NextGen experience desired - CPR or ability to obtain **Physical Requirements** - Sitting in a normal seated position for extended periods of time - Reaching by extending hand(s) or arm(s) in any direction - Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard - Communication skills using the spoken word - Ability to see within normal parameters and hear within normal range - Ability to move about NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.