Referral Representative

## Description - **EDUCATION AND EXPERIENCE:** Requires a High School Diploma or Equivalent or ability to perform required job duties. • An expectation of core competencies in relation to individuals with co-occurring disorders. • Must possess and maintain a current Oklahoma Drivers’ License. • Must have proven experience in multi-tasking, prioritizing and possess the ability to work independently. • Must have strong listening, comprehension, and communication skills. **JOB DUTIES AND RESPONSIBILITIES:** This position is responsible and held accountable for the following duties: • Processes all incoming referrals to the Agency. • Enters referrals into Agency systems and follow-up as directed to ensure all referrals received the appropriate information related to services available to them. • Includes phone work and data entry. • Be comfortable with our service offerings and be able to discuss how those services could benefit an individual or family. • Immediate follow-up calls with clients that have been discharged. • Immediate follow-up calls to re-engage clients into services. • Update client records and information. • Perform other reasonably related duties as assigned by the immediate supervisor(s) as requested. • Regular and predictable attendance is an essential job requirement. • Must meet “satisfactory” expectations at any scheduled job performance evaluation. • Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate. Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.