Recreation Supervisor

The Recreation Supervisor is responsible for the operations, rental programs, and services at the Mercer Island Community and Event Center and for division-wide customer service functions for all City recreation facilities. Work involves coordinating direct customer interaction, emergency preparedness, facility maintenance, and operational logistics. Responsible for maximizing community access, facility rentals, and related revenue and fostering high customer service satisfaction levels among MICEC visitors and program participants. Position typically supervises employees and schedules day-to-day work activities to provide optimum efficiency and productivity. Position requires the ability to apply a wide application of principles, theories, and concepts to the assigned function or business area.The essential functions listed are typical examples of work performed by positions in this job classification. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. - Manages, coordinates, provides guidance to, and reviews the work of individual contributors and supervisory employees to accomplish operational plans and results - Assures the day-to-day and long-term management, promotion, and evaluation of facility operations, customer service functions, and rental programs and services at the Mercer Island Community and Event Center and all the City’s recreation facilities - Develops and recommends the operating budget (for assigned area/s), and administers the approved budget per all City policies, procedures, and guidelines; oversees fee structures assigned to programs, services, and events - Develops, recommends, implements, and administers policies and procedures impacting both internal operations and the public’s use of rental programs and services - Develops and partners with internal and external resources to produce marketing and communication materials to enhance the public’s awareness and participation in rental programs and services at the Mercer Island Community and Event Center and all the City’s recreation facilities - Administers contracts for vendors and contractors; oversees the negotiation, approval, and implementation of contracts and ensures adherence to contractual requirements prior to the delivery of services; participates in the development of interlocal and other agreements - Oversees the facilitation and logistics of programs, services, and events, including but not limited to scheduling, collecting payments, approving contracts, and preparing, monitoring, and breaking down spaces and equipment - Collaborates and coordinates with Parks Maintenance, Citywide facility maintenance, and MICEC staff on custodial service, renovation, repair, site preparation, and other facility needs, including the development and implementation of long-term capital plans and activities. Foster welcoming, clean, accessible, and safe environments at City recreation facilities. - Participates in the development and administration of the departmental budget; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary - Participates in short- and long-term operational and strategic planning; conducts performance measurements to analyze data and benchmarks, and reports on the metrics of the assigned section - Identifies and evaluates trends, ideas, and investments to improve facility management and rental/reservation program goals and efficiencies - Cultivates positive customer relations; resolves complaints and issues; builds loyalty to and awareness of programs and services. - Collaborates and coordinates with various city-wide divisions for site preparation, permit approvals, and other program and service needs, including the development and implementation of long-term capital plans and activities - Prepa…