Recovery Manager

## Overview At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. ***Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states:*** *AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, WV, WI, WY.* **Some of our Benefits/Perks:** - **Medical/Dental/Vision Insurance** - **Employee discount on loans** Team members qualify for a discount on consumer loans. - **Tuition Reimbursement** of up to $5,250 per year for full-time team members. - **Paid Time Off** 15 days/year & over 10 **Paid Holidays** - **Paid Volunteer Days** Grow provides two bi-annual paid volunteer days to all team members. - **Retirement Benefits (401K)** Grow matches up to 8% for team members. - **Growth Potential** In-house training department dedicated to helping our team members reach their maximum potential. ## Responsibilities Oversees the daily operations and productivity of the Recovery Department. Ensures that staff is in compliance with applicable federal and state laws governing the collection of consumer debts and abiding with the Credit Union’s established policies, procedures and practices. Provides leadership, planning, motivation, guidance, encouragement and development to all assigned staff within their area of responsibility. Represents the best interests of both the Credit Union and its members. Meets with supervisors regularly to discuss performance and department related business. Communicates with management concerning the effectiveness and overall performance of the department. ## Qualifications **Required Skills/Experience:** - Bachelor of Arts/Science degree from an accredited college or university required, or 4 years of additional collections experience required in lieu of a degree. - 3 years collections experience in consumer, direct and indirect auto loans, credit card and mortgages required. Experience in a call center environment beneficial. - 2 years supervisory experience required. - Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts. Familiarization with bankruptcy law is beneficial. - Excellent telephonic communication, negotiation and analytical skills needed. Demonstrate ability to recognize and resolve problems quickly and to provide accurate information. - Demonstrate the ability to remain courteous in pressure situations. - Intermediate to advanced operational knowledge of general office and PC equipment and the use of automated collection software required. **Physical Demands:** - Must be able to sit for extended periods of time. - Must be able to read, write, speak and type English. - Must be able to hear and use a telephone. - Use of computer requires repetitive keystrokes. **Work Environment:** - Remote work environment. - Sedentary role. - Flexible w…