Recovery Coach - Remote (PST)

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role The Recovery Coach is an integral member of a patient’s multidisciplinary care team. The role of the Recovery Coach is to ensure patients successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address patient needs, and providing key skills and tools for recovery. The Recovery Coach is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction. The Recovery Coach is comfortable with, and passionate about, sharing their lived experience with eating disorder recovery with individuals currently in the process of treatment and recovery. The Recovery Coach is motivated by the ultimate goal of providing patients with access to the tools and services they need to achieve meaningful, lasting recovery. Responsibilities - Provide skills-based individual and group sessions to patients and caregivers in treatment at Equip. - Implement motivational strategies with patients and caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. - Participate in multidisciplinary treatment team huddles to support patient progress in treatment. - Actively listen and guide patients and caregivers to anticipate challenges and engage in coping-ahead strategies. - Maintain an availability calendar allowing patients and caregivers to schedule appointments. - Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. - Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence. - Ensure personalization of care plans by making program recommendations and coordinating services to ensure patient needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; providing meal support sessions; and referring personalized resources to support the patient and their supports (for adult patients only, if applicable). - Build a relationship of respect and trust with patients. - Complete timely documentation of caregiver and patient interactions in compliance with Equip policies. - Attend and participate in internal meetings as well as initial and ongoing training as assigned. - Perform other duties as assigned. Qualificat…