Recertification Specialist

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The purpose of this position is to oversee and manage the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. This role is key to ensuring that residents maintain their eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, completing income calculations, maintaining files, and ensuring compliance with all regulatory requirements. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges. Qualifications LIHTC/Tax Credit program experience required. Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc. 2 years of Affordable Multi-Housing experience. Certified Occupancy Specialist or similar certifications are highly desired. Tax Credit certification is highly desired. Demonstrates a sense of urgency and the ability to meet deadlines. Extensive computer knowledge, Windows (Word, Excel, PowerPoint, Access), internet, and e-mail. Working knowledge of Yardi Voyager Property Management software. Excellent written and verbal communication skills. Attention to detail and ability to multitask. Key Accountabilities Recertification Management Conducts annual recertification interviews with residents to assess continued eligibility for the LIHTC program. Completes comprehensive income calculations based on family composition and adjusts tenant records accordingly. Reviews and verifies all required documentation during the recertification process to ensure compliance with program regulations. Maintains accurate tenant files and documentation, ensuring that they are complete and up-to-date. Sends out reminders and schedules for upcoming recertifications to keep residents informed. Other duties as required or assigned by the Community Manager. Resident Relations & Customer Service Greets and welcomes residents during recertification appointments and provides assistance as needed. Responds to queries and concerns related to the recertification process and provides guidance on required documentation. Acts as a liaison between residents and the property management team, ensuring e…