Receptionist

**Job Summary** Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff, and the medical staff. Participates in performance improvement activities. **Duties and Responsibilities** Demonstrates Competency in the Following Areas: Registers all patients, gives new patients medical forms to complete. Verifies patient demographic, employment, and insurance information. Explains billing policies, collects copayments, and refers patients without insurance to the office/clinic manager. Schedules new and return appointments; explains the registration process and gives directions to new patients; may explain procedure preparation to patients. Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members. Maintains daily patient log. Maintains a good working relationship with office/clinic staff members and physicians. Performs other duties as assigned. **Professional Requirements** Ensures that appearance and personal conduct are professional at all times. Excellent attendance record. Wears appropriate clothing for job functions. Wears ID badge. Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff. Represents the organization in a positive and professional manner in the community. Maintains patient confidentiality at all times. Complies with all organizational policies regarding ethical business practices. HIPAA compliant.