Receptionist

**Job Title:** **Receptionist** **Reports To:** The **Receptionist** will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. **Job Overview:** The **Receptionist** provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. **Main Functions:** - Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors. - Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events. - Mail Service: will be cross-trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages. **Duties and Responsibilities:** - Provides 5-star customer service to all employees and visitors (in all forms of communication). - Answers incoming telephone calls and routes callers to the person who can best assist them. - Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA). - Logs visitors into the registration system. - Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge. - Issues facility access cards to employees. - Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service. - Prioritizes calls and escalates customer service issues to the proper chain of command. - Takes initiative to ensure the company phone and speed dial lists are current. - Responsible for training a back-up and providing guidance on policies and procedures. - Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate. - Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.). - Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day. - Builds professional relationships with customers and other teams. - Maintains the reception area in a neat and orderly fashion to include visitor reading materials. - Service and replenish the barista, pantry, conference, kitchen, or meeting areas. - Will perform meeting room and conference room set-ups. - Monitors the level of office supplies on the floor, and replenishes and orders accordingly. - Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. - Maintains professionalism and composure when interacting with all callers/visitors. - Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Pro…