Receptionist

**Position Summary:** The Receptionist, you will make an impact by assisting our clients with their risk management and insurance needs each and every day. **Supervisory Responsibilities:** None **Essential Tasks:** - Greet all visitors that come into the office - Maintain tidiness of lobby and common areas - Manage incoming and outgoing mail - Identify opportunities to engage with customers - Enthusiastically engage in company culture and corporate goals - Identify complex requests and triage to designated service team or carrier - Maintain updated customer files including policy information, correspondence, and contact information - Order office supplies as needed - Assist Account Managers as needed **Core Competencies:** - Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner - Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly - Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences - Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively - Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals - Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction - Dependability: Acknowledgment of the importance of being present and punctual. - Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome - Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously - Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment **Experience and Education:** - <1 years of experience in using a multi-line telephone system - Commitment to continuous learning **Licensing and Credentials:** - N/A **Systems:** - Proficient with Microsoft Excel, Word, PowerPoint, and Outlook **Physical Requirements:** - Ability to lift 25 pounds - Repeated use of sight to read documents and computer screens - Repeated use of hearing and speech to communicate on telephone and in person - Repetitive hand movements, such as keyboarding, writing, 10-key - Walking, bending, sitting, reaching and stretching in all directions **Benefits & Compensation:** - Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. - Employee Wellness Program - Company paid holidays, plus PTO **Notice to Recruiters and Staffing Agencies**: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. \*Applications will be accepted until the position is filled