Receptionist / Front Desk Associate

### **Title:** Receptionist / Front Desk Associate ### **Reports To:** Office Manager / General Manager * * * ### **Position Summary** The Receptionist serves as the first point of contact for members, guests, and visitors, providing a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling communications, and supporting administrative functions to ensure seamless daily club operations. * * * ### **Key Responsibilities** - Greet members, guests, and visitors in a friendly and professional manner - Answer and direct incoming phone calls promptly and courteously - Assist members with general inquiries, reservations, and club information - Manage front desk area, ensuring it remains organized and presentable - Receive and distribute mail, packages, and deliveries - Maintain accurate records, logs, and basic member information - Support administrative tasks such as data entry, filing, and document preparation - Coordinate with departments (golf, tennis, dining, fitness, etc.) to assist member needs - Handle member concerns or direct them to the appropriate department - Assist with event sign-ups, reservations, and check-ins as needed - Monitor clubhouse traffic and ensure proper guest sign-in procedures * * * ### **Qualifications** - High school diploma or equivalent required - Previous customer service or front desk experience preferred - Strong communication and interpersonal skills - Professional appearance and demeanor - Ability to multitask and remain organized in a fast-paced environment - Proficiency in Microsoft Office (Outlook, Word, Excel) - Experience with club management systems (e.g., Jonas) is a plus * * * ### **Core Competencies** - Exceptional customer service and member-focused attitude - Strong attention to detail and organizational skills - Reliable and punctual - Ability to handle sensitive information with professionalism - Team-oriented with a positive, can-do attitude * * * ### **Work Environment & Expectations** - Primarily stationed at the front desk of the clubhouse - May require standing for extended periods - Flexible schedule, including weekends, holidays, and peak club hours ### culture: > > > “Our Receptionist helps set the tone for a welcoming club experience—ensuring every interaction is a ‘hole-in-one’ for our members.” >