Receptionist

**Mission Statement** The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. **General Purpose of Job** The Receptionist serves as the first point of contact for Children’s Network of Hillsborough, providing a welcoming and professional experience for visitors, families, and community partners. This position is responsible for managing front desk operations, directing inquiries, and providing administrative support to ensure efficient office operations. The Receptionist plays an essential role in representing the organization with professionalism, courtesy, and confidentiality while supporting the agency’s mission to serve children and families in our community. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Essential Duties and Responsibilities** - Front Desk Operations - Greet and welcome visitors in a professional and friendly manner. - Answer, screen, and direct incoming phone calls promptly. - Maintain visitor logs and issue visitor badges when required. - Administrative Support - Receive, sort, and distribute mail, packages, and deliveries. - Schedule and confirm appointments, meetings, and conference room use. - Provide clerical support, such as filing, photocopying, scanning, and data entry. - Provide assistance or coverage at various locations or events - Communication & Customer Service - Ability to communication clearly and effectively in both English and Spanish - Respond to inquiries in person, by phone, and via email. - Provide accurate information about the organization to clients, guests, and staff. - Handle basic complaints or direct them to the appropriate staff member. - Office Coordination - Maintain reception area cleanliness, ensuring a professional and welcoming environment. - Monitor and maintain office supplies inventory for front desk and common areas. - Assist with special projects and events as assigned. - Confidentiality & Professionalism - Protect sensitive information and follow confidentiality protocols. - Represent the organization with courtesy, professionalism, and discretion. - Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position. **Working Hours** Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements. **Travel** Travel in and outside of Circuit 13 (Hillsborough County) is required **Training** All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure. **Supervisory Responsibilities** This position does not have supervisory responsibilities. **Education and Experience** - High school diploma or equivalent (G.E.D) required; preferred bachelor's degree - Previous administrative or secretarial office experience **Skills and Abilities** Exceptional leadership and communication skills, fostering collaboration across all organizational levels. Possess a strong aptitude for analytical thinking and data-driven decision-making, they excel at solving complex problems and implementing ef…