Receptionist

## Description **POSITION SUMMARY** The Receptionist will primarily be responsible for professionally managing the front office Reception area. Acting as the agency's front door, this position is also responsible for handling a multi-line telephone/paging system, obtaining required documentation, directing persons served and visitors to the appropriate staff, and scheduling appointments. During times when your primary responsibilities are limited, you may be asked to assist in other areas as needed to support overall operations, regardless of your specific role. This position is essential to operations and must be staffed at all times. Therefore, the employee in this role will need to remain in place until a replacement is arranged and able to assume responsibilities. **ESSENTIAL FUNCTIONS** - Open/Close building and Reception area for business. - Understanding telephone system processes and procedures in order to provide coverage. - Check in individuals/families for appointments, updating demographics, insurance information, payments and co-pays. - Check in vendors/visitors, utilizing process and procedures. - Monitor EHR warnings and collect required documentation, updating warnings as needed. - May schedule telehealth and meeting appointments. - Schedule, change, or cancel appointments as needed, utilizing efficient and accurate documentation. - Process returned mail when needed, utilizing EHR. - Maintain Mailroom organization, cleanliness, and supply appropriately with office supplies on a regular, consistent basis. - Maintain Reception area’s organization, cleanliness, and sanitation on a daily basis. - Maintain appropriate and respectful channels of communication with agency staff, per agency policies and procedures. - Establish appropriate and professional boundaries with individuals. Treat individuals with Dignity and Respect at all times. - Consistently demonstrate the ability to work effectively within a team as well as individually. - Possess and utilize exceptional verbal and written communication skills. - Complete required documentation and other paperwork in a timely fashion and according to procedure/protocol. - Demonstrate flexibility and willingness to cross-train within the Administrative Support Team as directed by the Team Manager of Reception in order to provide coverage when needed. - Work closely with therapists, psychiatrists, case managers, nurses, and administrative staff. Communication and confidentiality are key. - The receptionist typically works at the main entrance or front desk, greeting persons served, visitors, and staff. The area is designed to be welcoming, calm, and confidential, reflecting the therapeutic mission of the center. - The receptionist is often the first point of contact for individuals seeking mental health services—some may be anxious, distressed, or in crisis. Professionalism, empathy, and emotional stability are crucial. - Assure compliance with program policies and procedures. **Other Duties** - Demonstrate cultural and linguistic competence - Approach interactions with individuals served and colleagues with a trauma sensitive lens - Acts as an ambassador of the agency in the community setting. - Support and actively promote the vision and mission of the agency and the philosophy of the strength’s perspective - Complete required agency and department trainings - Complete all assigned duties each shift, both written and implied. - Other duties as assigned, as qualified and trained for. **POSITION QUALIFICATIONS** - High School Diploma/GED required - Preferred one-year customer service experience. - Must be 21 years old - Must have good command of the English language; must be able to read, communicate clearly and therapeutically with persons served and staff, both verbally and in writing, in a professional manner. - Strong proficiency in MS Office Suite and using personal computers/keyboard required. - Successful completion of criminal background check and DCF Child & Adul…