Receptionist (6439)

**Schedule/Hours:** Monday-Friday / 40 hours per week **This Position is Responsible For:** Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing. - Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals. - Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail. - Receives and prepares receipts for donations, packages, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail. - Inputs donation information into database accurately and in accordance with established timelines and procedures. - Provides administrative support for the Angel Tree program; assists in registering clients; makes additional copies of needed paperwork; answers general questions regarding the program. **Key Responsibilities:** - Receptionist Responsibilities (60%) - Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information. - Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail. - Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army. - Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in. - Administrative Responsibilities (40%) - Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases. - Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed. - Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail. - Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations. - Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks. - Performs other administrative duties as requested. - Creates staff, volunteer, and board members name badges. **Physical Requirements and Working Conditions:** - Ability to meet attendance requirements. - Ability to read, write and communicate the English language effectively. - Ability to operate a telephone and/or switchboard. - Ability to sort documents alphabetically and numerically. - Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. - Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (25-50 lbs.) frequently. - Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. **Employee Benefits:** - Paid Time Off - Health Insurance - Retirement Benefits **Knowledge, Skills and Abilities:** - Ability to direct phone calls to the appropriate person or destination. - Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner. - Ab…