Reception Services Supervisor (FT) (AM/PM) (Supervisor de Oficina)

**LOCATIONThe Lodge at Torrey Pines** Step into the timeless craftsman charm of **The Lodge at Torrey Pines**. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. **The Lodge at Torrey Pines** is owned by **Evans Hotels**, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. **SUMMARY** The **Reception Services Supervisor (“Supervisor de Oficina”)** welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations. **PAY & PERKS** - **Compensation: $26.00\*\*** - **Earn $1000** for Culinary, Engineering, Housekeeping, and **$350** for all other roles. for **each** hired referral at any Evans Hotels property. - **Discounted Hotel Rooms** for you, family and friends. - **Free Employee Parking** and/or discounted MTS Pronto card. - **Free Meals & Refreshments** during working shifts. - Career advancement opportunities! - Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time. - Discounts on cell phone bills, shoes, gym memberships, and more! **ESSENTIAL DUTIES** - The Front Office Supervisor oversees and supervises the AM, PM, and Overnight Front Desk staff. - Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests. - Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded. - Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude. - Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel. - Increasing the hotel’s overall financial growth by continuously working to increase the department’s upsell performance by offering upgrade opportunities to guests. - Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel. - Continuously provides excellent customer service when making reservations - Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner. - Answer the department telephone and text platforms with a friendly voice using professional telephone techniques and etiquette. - Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments. - Maintain a house bank and monitor front office associate banks to conform with established cash handling procedures. - Process guest billing using cash, online payments, credit cards and special billing instructions. - Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures. - Performs additional duties and responsibilities as directed by the leadership team. **QUALIFICATIONS** - High school diploma or GED. - At least 2-4 years of relevant experience and/or training. - A combination of experience, education, and/or training may be substituted for either requirement. - Experience running shifts, performance management, problem-solving, guest servicing and running d…