Recall Completion Improvement Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. **In this position...** The Recall Completion Improvement Specialist supports Recall & Service Programs department in achieving 100% Takata airbag recall completion rates as mandated by the NHTSA. In this role, you will leverage existing resources and identify innovative new avenues to drive recall completions. You will also apply these data-driven strategies to improve completion rates on other critical Field Service Actions (FSAs). The ideal candidate is a proactive problem-solver who can seamlessly bridge the gap between technical automotive operations, data analytics, and external vendor management. **What you'll do...** - Campaign Execution: Collaborate with internal teams and external suppliers to design and execute highly effective owner outreach campaigns. - Data-Driven Strategy: Analyze Takata and FSA repair trends to develop, implement, and track targeted action plans that measurably increase recall completion rates. - Vendor & Partner Management: Build and manage relationships with key automotive partners, including used car dealers, 3rd party repairers, salvage auctions, recyclers, and data providers. - On-Site Technical Training: Lead hands-on, on-site technical training sessions for 3rd party Partner Canvassers and Technicians to ensure safe and efficient airbag recall repairs. - Field & Dealer Integration: Partner with Field Operations to reinforce processes and initiatives across the dealer network. - FSA Program Support: Assist in developing dealer-facing documentation, repair/claiming instructions, global region support and coordinate parts availability with Parts Supply & Logistics. - Customer Experience: Collaborate closely with the Customer Relationship Center (CRC) Recall Support Team to refine customer handling policies, scripting, and escalations. - Executive Reporting: Prepare and deliver high-quality progress reports, dashboards, and presentations regarding Takata completion status for senior leadership and NHTSA compliance reviews. **You'll have…** **Minimum** - Bachelor’s degree in Automotive Technology, Engineering, or related discipline - Technical Functional Excellence: Deep understanding of automotive service, dealership operations, and technical repair procedures. - Data-Driven Decision Making: Ability to translate raw data and repair metrics into actionable operational strategies. - Influencing & Presentation: Strong communication skills with the ability to lead discussions and present complex regulatory data clearly to diverse audiences (from technicians to senior executive leadership). - Process Innovation: Proven capability to design, pilot, and scale new processes in fast-paced, ambiguous, or undefined environments. - Execution & Prioritization: Strong organizational skills to manage competing priorities and meet key objectives **Even better, you may have...** **Preferred** - Automotive service technical background preferred (Field Service Engineer/Hotline/Product Concern Engineer/Automotive Technician) - Digital Literacy: High proficiency in Microsoft Office (Excel, PowerPoint) and a high learning agility for navigating new technical databases and software. Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful. Experience leveraging AI tools within analysis and problem-solving environments. You may not check every box, or your experience may look…