Real Time Information Center Supervisor

**The City of Elk Grove is now accepting applications for the position of** **REAL TIME INFORMATION CENTER SUPERVISOR** The ideal candidate is an experienced public safety professional who thrives in a fast-paced, technology-driven environment where operational awareness and effective decision making are critical. This individual possesses a strong background in law enforcement support, emergency management, intelligence analysis, or related public safety operations, with the ability to lead and develop high-performing teams. Additionally, the candidate is highly organized and capable of managing multiple priorities while maintaining accuracy, confidentiality, and professionalism under pressure. They possess excellent written and verbal communication skills and can effectively collaborate with internal departments, external agencies, and community stakeholders. Above all, the ideal candidate is a collaborative, service-oriented leader who is committed to supporting public safety operations, developing staff, strengthening partnerships, and contributing to the continued success of the Real Time Information Center. **Tentative Recruitment Timeline (subject to change)** *Filing Deadline: August 19, 2026, by 11:59 PM* *Oral Board Interviews: September 2, 2026, and September 3, 2026 (virtual)* *Selection Interviews:* *September 14, 2026 (in person)* The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? [Elk Grove Jobs](https://www.youtube.com/watch?v=Gl-RhMKgW4M&t=5s) **Community Profile** Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year. **DEFINITION** Under general direction, plans, schedules, assigns, reviews and supervises the work of staff responsible for the daily services and activities of the Police Department's Real Time Information Center; plans and coordinates with public safety agencies, City departments and other entities to promote effective operations; trains and directs staff in the monitoring, operating and interpreting of multiple interactive technological systems regarding emergency and criminal calls for service; and performs related duties as assigned. **SUPERVISION RECEIVED AND EXERCISED** Receives general direction from the Real Time Information Center Manager. Exercises supervision over professional and technical-level staff. **CLASS CHARACTERISTICS** This classification is the supervisory level that exercises independent judgment on diverse and specialized real time information activities with significant accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and providing support to assigned management staff in a variety of areas. This class is distinguished from the Real Time Information Center Manager in that the latter has full management authority in planning, organizing, and directing the full scope of real time information center operations within the department. *Management reserves the right to add, modify, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.* - Plans, organizes, assigns, supervises, and reviews the work of staff performing a variety of activities in the Police Department’s Real Time Information Center; trains staff in work procedures; evaluates employee performance…