Racquet Shop Attendant

**Racquet Shop Attendant** **Reports To:** Racquets Merchandise & Operations Manager **About Capital City Club Brookhaven** Capital City Club Brookhaven is a premier private club located in the historic Brookhaven neighborhood of Atlanta. Our Club features an award-winning 18-hole golf course, exceptional dining venues, a large aquatic complex, and state-of-the-art racquet sports and fitness facilities. We are committed to delivering exceptional service and creating memorable experiences for our members and guests. We are currently seeking enthusiastic, professional, and service-oriented individuals to join our Racquets team. This position plays a key role in creating a welcoming, organized, and best-in-class experience for all members and guests utilizing our racquet facilities. **Benefits Include:** • Competitive hourly wage • Complimentary employee meals • Career development opportunities • Supportive and team-oriented work environment **Position Summary** The Racquet Shop Attendant is responsible for delivering outstanding customer service while maintaining a clean, organized, and welcoming Racquet Shop environment. This position serves as a primary point of contact for members and guests, assisting with court reservations, merchandise sales, program inquiries, and daily facility operations. The ideal candidate is personable, detail-oriented, and committed to providing a best-in-class member and guest experience. This position may be part-time or full-time and requires availability during evenings, weekends, and holidays. **Essential Duties & Responsibilities** • Provide exceptional customer service and create a welcoming, professional atmosphere for all members and guests. • Deliver a best-in-class member and guest experience through positive interactions, responsiveness, and attention to detail. • Greet and acknowledge members and guests promptly upon arrival and departure. • Assist members and guests with booking court reservations, program registrations, and racquet-related inquiries. • Answer incoming phone calls and respond to questions regarding court availability, lessons, programs, events, and facility operations. • Process sales transactions for merchandise, apparel, and racquet shop products. • Maintain accurate records and assist with inventory, merchandising, and retail displays as needed. • Maintain a clean, organized, and safe work environment throughout the Racquet Shop and surrounding areas. • Complete daily opening, closing, and cleaning responsibilities. • Communicate effectively with members, guests, tennis professionals, and fellow team members. • Support special events, tournaments, and club activities as assigned. • Perform other duties as assigned. **Qualifications** • Must be at least 18 years of age. • Outstanding customer service and hospitality skills. • Strong interpersonal, communication, and organizational abilities. • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook. • Ability to work evenings, weekends, and holidays. • CPR/AED certification (or willingness to obtain). • Ability to multitask and work efficiently in a fast-paced environment. • Strong attention to detail and commitment to cleanliness and organization. • Interest in racquet sports, fitness, hospitality, or recreation is preferred. • Ability to maintain a professional appearance and positive attitude at all times. **Compensation** Compensation is based on experience, with a starting rate of $15.00 per hour for the Attendant position. All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.