Quantum Success Engineer

About IonQ: IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance . Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This position can work onsite or hybrid from one of our offices in the US or fully remote. Travel: Up to 10% Job ID: 1766 The Role: We are looking for a Quantum Success Engineer to join a dynamic, cross-functional team dedicated to driving IonQ’s mission of delivering exceptional experiences for our customers. In this role, you will support and enable users of IonQ’s quantum computers throughout their journey, from initial setup and onboarding to leveraging advanced features. You’ll become an expert on the IonQ Quantum Cloud user experience and usage of the software surrounding our quantum computers, from how admins manage projects to how users execute quantum circuits. While you’ll work with expert researchers in quantum applications and algorithms, this role does not require deep expertise in quantum information science - rather, you’ll focus on helping those users understand operational logistics, code syntax, and available options for executing their workloads on IonQ’s platform. Similarly, you’ll work closely with our software teams to understand our systems and opportunities for improvement in the user experience, but this role does not require formal experience in software development. However, if you’re interested in bringing your background in quantum information science research or software engineering to a different type of customer-facing role at this intersection, you might be a good candidate for this opportunity. As a liaison between our customers and technical teams, you’ll help our customers understand our technology while helping our engineering teams understand our customers’ needs. You’ll address support requests, conduct onboarding and user training, and demonstrate new features externally; you’ll also act as a conduit for user feedback, escalate and monitor resolution of issues, and advocate for customer needs internally. As a trusted advisor, this position offers a high-visibility opportunity to influence and inspire both business and highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform If you’re a technical generalist and a fast learner, you can effectively translate among domains (physics, computer science, business) with the right level of technical depth, and you’re enthusiastic about hands-on debugging and problem solving, you might be a good fit for this role. Responsibilities : Become a subject matter expert on IonQ’s user-facing quantum computing software, production systems, and ecosystem integrations Answer user questions, troubleshoot incidents, and assist with internal investigation, acting as the primary interface between IonQ customers and our software and system operations teams Provide technical implementation guidance to customers regarding platform administration, software integration, workflow orchestrat…