Quality Supervisor

**About Us:** At Dunlop Sports Americas, our purpose is to empower people through the joy of sports. We believe sport can bring out the best in people. Uniting communities, inspiring grit, and creating moments of shared achievement. That’s why every product we design, every service we deliver, and every partnership we build is driven by this belief. Whether it’s a golfer finding confidence in their swing, a tennis player discovering new potential, or a teammate taking pride in their contribution, our work enables spectators, fans, and sports enthusiasts to connect with the game and with each other. Through innovation, quality, and care, we create experiences that uplift, motivate, and empower—so that everyone can find their own joy in sport. **Our Vision:** Our vision is to be at the heart of the game. Loved by fans, trusted by partners, and powered by passionate people. More than a brand, we’re people. And we show up each day because we’re motivated to be a meaningful presence in the world of sport wherever it’s played, watched, or practiced. Being at the heart of the game means leading with integrity—our products do what we say they do. It also means dedication to reliable service and to collaboration with all our partners. Our goal is to shape the culture of sport with the energy, authenticity, and joy we bring to every part of what we do. **Our Values** We live our values every day: •Service- Delivering solutions and care; creating impact. •Teamwork- Communicate, respect, and succeed together. •Integrity & Accountability- Do what’s right, own the outcome. •Innovation & Challenge- Always improving, always advancing, always up for the challenge. •Joy- Pride in the process, fulfillment in the results **Quality Supervisor** Position Summary: The Quality Supervisor leads Quality Control (QC), Quality Assurance (QA), Returns Inspection, and Material Review Board (MRB) activities to ensure products consistently meet company, customer, and regulatory requirements. This role provides direct leadership to inspection teams, oversees quality processes across the operation, and promotes a culture of quality, accountability, and continuous improvement. Working closely with Operations, Engineering, Research & Development, Customer Care, and Product Management, the Quality Supervisor drives effective resolution of quality issues, ensures compliance with quality standards, and supports process improvements that enhance product performance and operational efficiency. This position also contributes to strategic quality initiatives and organizational development, serving as a key leadership role with a defined path toward future Quality Manager responsibilities. **Key Responsibilities:** **Team Leadership and Operations** •Develop and manage daily and weekly inspection schedules aligned with production priorities. •Assign, monitor, and adjust Quality Control/Material Review Board workloads in real time to maintain flow and meet deadlines. •Conduct daily SQDIP (Safety, Quality, Delivery, Inventory, Productivity) shift meetings to communicate priorities, risks, performance expectations, and quality concerns. •Conduct regular floor inspections to ensure compliance with quality standards, procedures, and work instructions while addressing any obstacles. •Train, coach, and assess team members on inspection techniques and decision-making processes. •Conduct performance evaluations and address attendance, conduct, and performance concerns in a timely manner. •Approve employee timecards and ensure compliance with company policies and safety requirements. **Quality Control and Quality Assurance** •Oversee receiving, in-process, and final inspections to ensure products meet specifications and customer requirements. •Review and approve inspection results, disposition decisions, and product release activities. •Audit inspector’s work to verify consistency, accuracy, and compliance with established procedures. •Ensure current drawings, specifications, ac…