Quality Specialist

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suite of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com. This is a full-time remote position, just be located in: **Florida, Georgia, North Carolina, South Carolina, Arkansas, Missouri, Oklahoma, Texas, Tennessee** **Quality Specialist - CMMI** The Quality Specialist will support the implementation, maintenance, and continuous improvement of the organization's Quality Management System (QMS), with a primary focus on preparing for and supporting a first-time CMMI Level 2 appraisal for the Services domain. This role will partner cross-functionally to ensure processes are defined, documented, implemented, and consistently followed in alignment with CMMI requirements and organizational objectives. The position requires a hands-on approach to process deployment, evidence collection, training support, and audit readiness activities. **Key Responsibilities:** **CMMI Implementation & Appraisal Readiness** - Support the deployment and institutionalization of CMMI Level 2 practices across Services-related functions - Assist in the interpretation and implementation of applicable CMMI practices (e.g., Requirements Management, Configuration Management, Measurement & Analysis, Process & Product Quality Assurance, Supplier Agreement Management, etc.) - Coordinate and support appraisal preparation activities, including: Evidence identification, collection, and validation; Artifact mapping to CMMI practices; Gap analysis and remediation tracking - Participate in internal readiness reviews and mock appraisals **Process Documentation & Standardization** - Develop, update, and maintain SOPs, procedures, templates, and job aids aligned with both CMMI and ISO 9001:2015 requirements - Ensure documented processes are clearly defined, version-controlled, and effectively communicated to stakeholders - Support the integration of CMMI practices into the organization's existing QMS (e.g., eQMS/Unifize) **Process Compliance & Quality Assurance** - Conduct internal process and compliance checks to verify adherence to defined procedures - Support PPQA (Process and Product Quality Assurance) activities by: Documenting noncompliance issues; Tracking corrective actions; Verifying implementation and effectiveness **Training & Stakeholder Support** - Assist in developing and delivering training related to new or updated processes - Provide guidance to process owners and teams on CMMI expectations and required artifacts - Support audit interview preparation for stakeholders participating in appraisal activities **Metrics & Continuous Improvement** - Support the definition and tracking of key performance indicators (KPIs) aligned with CMMI Measurement & Analysis practices - Assist in analyzing process performance data and identifying improvement opportunities - Contribute to CAPA and continuous improvement initiatives **Qualifications:** **Education & Experience** - Bachelor's degree in business, Quality Management, Information Technology, or a related field - 2–5…