Quality & Process Improvement Manager

At Baesman, we’re focused on building production systems that are consistent, accountable, and continuously improving. We’re looking for a Quality & Process Improvement Manager to help strengthen the way we define quality, train associates, follow processes, and solve operational problems. This is a hands-on, cross-functional role for someone who is comfortable working across departments, challenging inconsistent processes, and helping managers drive accountability. The right person will be practical, direct, organized, and focused on making improvements that actually stick. If you enjoy improving quality, building repeatable processes, developing training standards, and helping teams execute more consistently, this role is built for you. What You’ll Do - Lead and reinforce quality standards across production and supporting departments - Identify recurring errors, process breakdowns, rework, spoilage, and quality trends - Drive root cause analysis and corrective action efforts - Work with department managers to ensure procedures, training expectations, and quality standards are followed - Help hold teams accountable for completing corrective actions and sustaining improvements - Develop and maintain training materials, checklists, process documentation, and standard work instructions - Support continuous improvement efforts focused on reducing waste, improving consistency, and increasing operational execution - Oversee sample collection, quality documentation, and related quality initiatives What We’re Looking For Required - Experience in quality, continuous improvement, operations, manufacturing, production, or a related field - Strong problem-solving, follow-up, and organizational skills - Ability to influence managers and teams across departments - Comfort addressing process issues directly and professionally - Strong understanding of root cause analysis and corrective actions - Ability to turn inconsistent practices into clear, repeatable procedures - Willingness to spend time on the production floor observing how work actually happens Nice to Have - Print, packaging, fulfillment, mailing, or manufacturing experience - Lean, Six Sigma, ISO, quality systems, or formal continuous improvement training - Experience creating training programs, process documentation, quality checklists, or standard work instructions - Prior supervisory or management experience About Baesman Baesman is a marketing and production company focused on helping brands execute at scale through data, print, and digital solutions. We combine operational excellence with technology to deliver high-quality, highly personalized marketing programs. Our values guide how we work: - Can-do Attitude - We Before Me - Go the Extra Mile - Embrace Growth and Change - Do the Right Thing Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates. Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans. Profit-Sharing- Share in Baesman’s success. We also offer a 50% matching 401(k) program for up to 6% of your pay. Paid Time Off- IT’s important that you take time to recharge. That’s why we offer PTO, holiday breaks, and employee assistance programs. Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability. On-site workout facility, wellness initiatives, and more. Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We’re honored and proud to be recognized. Baesman is a fourth-generation, family-owned business. The same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, o…