Quality Manager

Technique is looking for a Quality Manager to join our team at our Jackson, Michigan facility. Reporting to the Director of Quality, this high-ranking, customer-facing leadership role is responsible for the quality of all Technique products across fabrication and assembly operations. The Quality Manager supports day-to-day execution of the established QMS, drives continuous improvement, leads the Quality department, and owns customer-facing quality performance – including KPIs such as PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission. The ideal candidate brings 10+ years of production manufacturing quality experience with a B.S. in Engineering or a related field, and fluency in AIAG core tools (APQP, PFMEA, Control Plans, PPAP, MSA, SPC). ASQ credentials (CMQ/OE, CQE, CQA) and working knowledge of ISO 9001 are required, with familiarity in AS9100 and/or IATF 16949 as a benefit. Experience leading quality teams, conducting internal audits, and managing welding/fabrication and special process quality is strongly preferred. Responsibilities: - **Customer Quality Leadership** – Serve as the lead organizational contact for customer quality concerns; investigate complaints and lead root cause and corrective action (RCCA) using 8D, 5 Why, and CI methodologies. - **Customer Source Inspections** – Coordinate customer source inspections and drive corrective actions to eliminate root causes of nonconformance. - **Complaint Response Management** – Manage customer complaint response timelines and ensure on-time closure of corrective actions. - **Customer Representation** – Professionally represent the company with customer quality representatives and auditors. - **Quality KPI Ownership** – Own and report quality KPIs including PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission. - **QMS Support & Continuous Improvement** – Support the established QMS and drive continuous improvement of quality processes in alignment with ISO 9001. - **Internal Audit Program** – Support the internal audit program: conduct audits, train auditors, and drive corrective action follow-up. - **Management Review Inputs** – Provide inputs to Management Review and apply risk-based thinking in day-to-day quality decisions. - **Document Control** – Manage controlled documents pertaining to quality submissions and follow established document control procedures. - **Calibration Program** – Manage the calibration program including gage control, recall, and measurement equipment qualification. - **Nonconforming Material Control** – Oversee nonconforming material control and MRB disposition decisions. - **APQP & PFMEA** – Lead APQP phase gates and launch readiness; develop and maintain PFMEAs (severity, occurrence, detection, AP). - **Control Plans** – Own Control Plans linked to PFMEA outputs; drive floor-level inspection and process monitoring. - **PPAP & First Article** – Oversee PPAP and First Article submissions through Levels 1–5, including PSW packages. - **MSA & SPC** – Apply MSA (Gage R&R, bias, linearity, stability) and SPC (Cpk/Ppk) to drive process control. - **Welding & Fabrication Quality** – Apply familiarity with AWS compliance; WPS/PQR/WPQ documentation; visual, dye penetrant, and magnetic particle inspection; and CWI coordination. - **Assembly Quality** – Oversee torque verification and tool calibration, error-proofing (poka-yoke), sub-assembly traceability, and functional test protocols. - **Special Process Audits** – Conduct special process audits in accordance with applicable CQI standards. - **Supplier Quality & Incoming Inspection** – Own the incoming inspection program, supplier scorecards, PPM tracking, and supplier corrective action; oversee outsourced process control. - **Inspection Fixtures & Laser Scanning** – Review and evaluate inspection holding fixtures, component parts, and assembly inspection fixtures; direct laser scanning programs (Polyworks). - **Process Improvement Collaboration** – Work with manuf…