Quality Engineer (Video)

QUALITY ENGINEER I - VIDEO Position Overview: Alarm.com is seeking a Quality Engineer I to support our Video surveillance solutions by testing network devices and configurations on multiple software platforms. This position collaborates with technology teams to ensure our products meet quality standards of functionality and performance. The Quality Engineer I position provides an excellent opportunity to be hands-on and engaged in the full product lifecycle and to drive system quality improvements for our offerings. The ideal candidate will have a college degree, 1-2 years of relevant experience, intermediate computer/technology skills, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues. Responsibilities: Developing test plans and updating test documentation as needed before/during/after testing Analyzing new products and their features on a standalone basis in addition to analyzing the interaction with existing products Interacting with Developers, Product Management, and Customer Support to ensure the quality of the entire video solution from the backend through to the end user Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed Applying test methodology, engineering, and product knowledge in certification of products Ensuring the success of weekly software and web deployments Understanding the end users and how the product will be used by them Gain exposure to AI ‑ assisted testing tools and techniques as part of continuous improvement and skill development. Must Haves: 1-2 years of QA experience in an Agile environment Bachelor’s Degree in Engineering, Science, or Information Technology Proven excellent problem solving, troubleshooting, time management, and analysis skills Exceptional communication skills to articulate quality assurance practices Strong attention to detail Ability to work in a fast-paced environment with minimum supervision Ability to make decisions based on test results to advise management and customers Demonstrated persistence despite adversity Working knowledge of Linux, experience with command line prompts ‘Willing to Learn’ mindset Preferred Qualifications: Good understanding of computer networking and ability to troubleshoot malfunctioning devices Ability to drive innovation and improvements to increase product quality Experience with functional and regression testing, test planning, test case development Strong background in Quality Assurance methodologies Proficient in estimating testing schedules and optimizing test plans Ability to recognize impacts of individual components in the larger system and analyze risks involved Advanced computer/technology skills/certifications Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR ALARM.COM ? Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best wo…