Quality & Compliance Officer

We are seeking a Quality & Compliance Officer to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries. With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently. As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development Duties Certification & Administration - Review Statements of Results (SoRs) for completeness and accuracy - Process certification claims in line with company procedures - Maintain certification records, trackers and databases - Monitor certification turnaround times and escalate issues as required - Support certification audits through the provision of accurate records and evidence Mailbox Management - Manage the Quality & Compliance mailbox - Monitor and triage incoming enquiries - Respond to routine quality and compliance queries - Track actions arising from enquiries and ensure timely follow-up Records & Document Control - Manage version control of policies, procedures and quality documentation - Ensure controlled documents are current, accessible and appropriately archived - Maintain quality and audit records and supporting documentation Compliance Administration - Support the preparation of compliance and regulatory reports - Assist with evidence gathering for internal and external audits - Maintain accurate compliance records and action logs Data & Reporting - Maintain quality trackers, monitoring logs and action plans - Support quality reporting and dashboard production - Assist with data collection, validation and reporting activities - Ensure records and management information remain accurate and up to date General Responsibilities - Support the wider Quality & Compliance team with administrative activities - Liaise professionally with internal and external stakeholders - Maintain confidentiality and handle sensitive information appropriately - Support continuous improvement by identifying opportunities to improve administrative processes - Other duties as required Person Specification Essential - Experience working within an awarding organisation (AO), EPAO, training provider or other regulated environment. - Previous experience in an administrative, coordinator or support role - Excellent attention to detail and high levels of accuracy - Strong organisational and time management skills - Experience maintaining records, trackers or databases - Excellent written and verbal communication skills - Proficient in Microsoft Office applications, particularly Outlook, Word and Excel - Ability to prioritise workload and manage multiple tasks effectively - Ability to follow processes and maintain accurate records and audit trails - Professional, reliable and customer-focused approach - Ability to work independently and as part of a team - GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship Desirable - Experience of certification administration - Experience maintaining quality, compliance or regulatory records - Experience of document control and version management - Knowledge of Ofqual-regulated qualifications or apprenticeship environments - Experience of working with quality performance data - Data and technology skills (Office 365, Excel, Power BI or automation tools) What Success Looks Like - Statements…